COVID-19 NOTICE: DUE TO CURRENT SHIPPING RESTRAINTS, SHIPMENT TIMES MAY BE LONGER THAN EXPECTED AS SOME STANDARD SHIPPING ROUTES ARE UNAVAILABLE OR LIMITED AT THIS TIME. WE WILL TRY OUR BEST TO GET YOUR SHIPMENT TO YOU IN A TIMELY MANNER AND WE APPRECIATE YOUR PATIENCE DURING THIS TIME.
If you have any questions regarding your order, please contact us and include your name, order number and order contents. If you have any questions about the fit of our garments, please email us at firstname.lastname@example.org
Imperfects works tirelessly to make sure our sizing charts are the best that they can be so please do have a glance at them before checking out. Imperfects does everything in its power to make your user experience is as radical as possible. We appreciate your support!
DOMESTIC ORDERS & SHIPPING
Imperfects offers Flat Rate and Expedited Shipping on all orders.
Domestic Orders $175 and over are eligible for Free Shipping!
Domestic Orders under $175 have a standard $10 Flat Rate. Complete Skateboards have a $15 Flat Rate.
Most orders will be processed and shipped in 2-3 business days. Once Imperfects has delivered the merchandise to the carrier, you will assume the risk of loss and title for the merchandise. We highly recommend purchasing Route Shipping Protection at checkout to protect all shipments that are lost, stolen or damaged.
INTERNATIONAL ORDERS & SHIPPING Imperfects uses UPS and DHL for most international orders, therefore all international shipping costs are designated at checkout. Customer is responsible for any additional taxes and duties. Imperfects is not responsible for fees charged by customs.
SURFBOARD SHIPPING RATES
Please contact us to inquire about surfboard shipping rates.
All Surf Craft products (including wetsuits), skate products, DJ Javier Collection, Mr. Lynch Collection garments and discounted products are final sale and cannot be returned or exchanged. If we receive a returned sale or final sale item, the package will be returned to you and our customer service will notify you via email. No exchange or return will be issued. We do not refund shipping and handling charges.
Imperfects does not issue refunds but we do offer easy exchanges! We are happy to exchange your product for a different size or color way. If you do not see a product that fits your needs at the time of exchange, we will offer you store credit on the total price of the product, excluding original shipping costs, if any.
Due to the costly nature of shipping, international orders are not eligible for return or exchange.
For return shipments, shipping charges are not refunded unless the original item shipped was damaged or the item shipped was incorrect.
Exchanges must be postmarked within 14 days of the original shipping date and should be shipped back in a prepaid package. We will not accept CODs. All merchandise must be returned unworn, unwashed, and in its original condition along with the original price tags intact, as well as the original invoice/receipt. Please been mindful of our products and return them to us in a neatly folded state.
We have the right to deny any store credit returns/exchanges if it does not meet our policy requirements. We recommend that you send the package back to us via traceable carrier and insure the full amount of the merchandise you are sending back to us. We are not responsible for missing packages.
Upon acceptance of the merchandise for exchange, the new item will be shipped upon availability.
Store credit will be issued within 7 business days.