COVID-19 NOTICE: DUE TO CURRENT SHIPPING RESTRAINTS, SHIPMENT TIMES MAY BE LONGER THAN EXPECTED AS SOME STANDARD SHIPPING ROUTES ARE UNAVAILABLE OR LIMITED AT THIS TIME. WE WILL TRY OUR BEST TO GET YOUR SHIPMENT TO YOU IN A TIMELY MANNER AND WE APPRECIATE YOUR PATIENCE DURING THIS TIME.
If you have any questions regarding your order, please contact us and include your name, order number and order contents.
If you have any questions about the fit of our garments, please email us at email@example.com
Imperfects works tirelessly to make sure our sizing charts are the best that they can be so please do have a glance at them before checking out. Imperfects does everything in its power to make your user experience is as radical as possible. We appreciate your support!
DOMESTIC ORDERS & SHIPPING
Imperfects offers Flat Rate and Expedited Shipping on all orders.
Domestic Orders $175 and over are eligible for Free Shipping!
Domestic Orders under $175 have a standard $10 Flat Rate. Complete Skateboards have a $15 Flat Rate.
Most orders will be processed and shipped in 2-3 business days. Once Imperfects has delivered the merchandise to the carrier, you will assume the risk of loss and title for the merchandise. We highly recommend purchasing Route Shipping Protection at checkout to protect all shipments that are lost, stolen or damaged.
INTERNATIONAL ORDERS & SHIPPING
Imperfects uses UPS and DHL for most international orders, therefore all international shipping costs are designated at checkout. Customer is responsible for any additional taxes and duties. Imperfects is not responsible for fees charged by customs.
SURFBOARD SHIPPING RATES
Please contact us to inquire about surfboard shipping rates.
ONLINE PRICE ADJUSTMENT POLICY
We are happy to refund you a price adjustment if your item was purchased at full price within 3 days of the markdown. Price adjustments do not apply to sale items that are marked down further. Purchases made in store do not qualify for price adjustments. Please contact us with your order number for a price adjustment.
All Surf Craft products (including wetsuits), skate products, Mr. Lynch Collection garments and discounted products are final sale and cannot be returned or exchanged. If we receive a returned sale or final sale item, the package will be returned to you and our customer service will notify you via email. No exchange or return will be issued. We do not refund shipping and handling charges.
Please visit Exchanges & Store Credit for our return and exchange policy.