Exchanges & Store Credit

ONLINE EXCHANGE POLICY

We do not issue refunds. We are happy to issue a store credit for a return or an exchange. The customer is responsible for all shipping expenses incurred with returning items.

Due to the costly nature of shipping, international orders are not eligible for return or exchange.

For returning shipments, shipping charges are not refunded unless the original item shipped was damaged or the item shipped was incorrect.

Exchanges must be postmarked within 14 days of the original shipping date and should be shipped back in a prepaid package. We will not accept CODs. All merchandise must be returned unworn, unwashed, and in its original condition along with the original price tags intact, as well as the original invoice/receipt.

We have the right to deny any store credit returns/exchanges if it does not meet our policy requirements. We recommend that you send the package back to us via traceable carrier and insure the full amount of the merchandise you are sending back to us. We are not responsible for missing packages.

Upon acceptance of merchandise for exchange, the new item will be shipped upon availability.

Store credit will be issued within 7 business days.

Please mail exchanges and store credit returns to:

Imperfects
Attn: Exchanges
2750 Historic Decatur Road
Suite 101
San Diego, CA 92106 USA